Bespoke Business Support
Steady support,
anchored in service
Bespoke Business Support
Steady support,
anchored in service
My path to business support isn't a straight line — and I think that's exactly what makes the work I do so grounded. I studied International Public Health, a field that taught me how to think systemically, manage complexity, and care deeply about the people I serve. But it was through hands-on work experience that I found my real strength: a love of systems, planning, and bringing calm to chaos.
There's a real craft to keeping things running well behind the scenes — the kind of work that most people don't notice when it's done right, but absolutely feel when it isn't. I fell in love with that craft, and I've been honing it ever since.
Five years in the UK. Businesses across industries. A clear vision brought home.
I spent five years living and working in the UK, where I built my skills supporting businesses across a range of industries. When I returned home to Australia, I brought that experience with me — and a clear vision for what I wanted to create.
Now, based in my hometown and raising two young children, I run Anchored Collective with the same values I've always held: reliability, care, and a genuine investment in the businesses I work alongside. I know what it means to juggle a lot — and I know how much of a difference the right support can make.
My clients are founders, creatives, and practitioners at the top of their fields. The industries vary. The standard doesn't.
Every engagement is different. I work within your tools, your rhythm, and your priorities — so support feels like a natural extension of your team.
Comprehensive behind-the-scenes support that keeps your business running with precision — so you can focus on leading it.
Build the operational infrastructure your business needs to scale sustainably — documented, streamlined, and designed to last.
Elevate every touchpoint your clients have with your business — from first impression through to an ongoing, exceptional relationship.
Support your brand's voice and digital presence — coordinating with your existing web, content, and social teams to keep everything moving and on-brand.
I work with clients to identify and research quality prospects, build targeted lists, and support the early stages of their business development pipeline. It's methodical, thoughtful work — and it makes a real difference to businesses that are ready to grow.
Enquire nowWhy Anchored Collective
Personal
Your business is treated as if it were my own — with the care, attention, and investment that only a truly personalised service can offer.
Adaptable
I work within your existing tools and systems — no disruption, no learning curve for you.
Remote & Flexible
Fully remote, genuinely flexible — support that fits around the way you work.
Long-Term Partnership
I invest in understanding your business deeply — and grow alongside it.
"The best support is felt, not just noticed."
Let's work together
Your business,
held steady behind the scenes.
I work with a small number of clients at any one time — founders, creatives, and specialist practitioners who understand the value of having exactly the right person in their corner.
Legal
Anchored Collective · anchoredcollective.com.au · Last updated 2026
This Privacy Policy applies to all personal information collected by Anchored Collective (we, us or our) via the website located at anchoredcollective.com.au (Website).
The kind of Personal Information that we collect from you will depend on how you use the Website. From website visitors, we collect: name, email address, phone number, business name (if applicable), IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and information about your visit — including the URL clickstream to, through and from our Website, services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. For clients engaging our virtual assistant services, we may also collect business-related information, project details, and any information you provide to us in the course of delivering our services.
We collect only Personal Information reasonably necessary to provide our services and operate our Website. Technical data (IP address, browser type, operating system, clickstream data) is collected solely to optimise website performance, security, and user experience. For virtual assistant client engagements, we collect only business-related information necessary to deliver the specific services requested. We do not collect sensitive personal information unless expressly required for service delivery and with your prior written consent.
For virtual assistant client engagements, we classify information as follows:
All sensitive business information is segregated by engagement, encrypted at rest and in transit, and accessible only to personnel directly supporting that engagement.
The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable — whether true or not, and whether recorded in material form or not. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "Personal Information" and will not be subject to this Privacy Policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive Information will be used by us only:
We collect Personal Information to provide you with the best service experience possible on the Website and to keep in touch with you about developments in our business. We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
Direct marketing: We will only send you direct marketing communications (including by email or SMS) where you have given us your prior, express consent to do so, in compliance with Australian Privacy Principle 7 and the Spam Act 2003 (Cth). We will only use Personal Information collected directly from you for marketing purposes, and only where you would reasonably expect to receive such material. We do not use Sensitive Information in direct marketing. Every marketing communication we send will clearly identify us as the sender and include a simple, functional means to opt out — such as an unsubscribe link. We will action all opt-out requests promptly and maintain a suppression list to prevent further contact. We also comply with the Do Not Call Register Act 2006 (Cth) in relation to any telephone-based marketing.
We store your Personal Information in a way that reasonably protects it from misuse, interference, loss, unauthorised access, modification or disclosure. In accordance with APP 11.3 (as amended by the Privacy and Other Legislation Amendment Act 2024 (Cth)), we implement both technical and organisational measures to safeguard Personal Information — including encryption at rest and in transit, access controls, staff training on privacy obligations, and periodic security reviews. When we no longer require your Personal Information for the purpose for which it was obtained, we will take reasonable steps to destroy, anonymise or de-identify it. Most Personal Information stored in our client files and records will be kept for a maximum of 7 years to fulfil our record-keeping obligations.
Personal Information will be retained only as long as necessary for the purpose collected, with maximum retention periods determined by data category:
Destruction will be conducted through secure deletion methods, certified where required, and documented in our data management register.
Under the Australian Privacy Principles, you have the right to access the Personal Information we hold about you (Australian Privacy Principle 12) and to request correction of inaccuracies (Australian Privacy Principle 13). To make a request, please contact us in writing at the details below. We will: acknowledge receipt within 5 business days; verify your identity; provide access or correction within 30 days of a verified request; specify the format of response (electronic, hard copy, or meeting); document all requests in our privacy register; provide reasons if access is refused; and advise of complaint rights if you are dissatisfied.
Upon discovery of a data breach, we will: immediately contain the breach and assess the risk to affected individuals; notify affected clients within 30 days of becoming aware of the breach; report eligible data breaches to the Office of the Australian Information Commissioner in accordance with the Privacy Act 1988 (Cth); and maintain detailed breach records for regulatory review and implement remedial measures to prevent recurrence. We maintain a documented breach response plan that includes immediate isolation of affected systems, preservation of all evidence and logs for forensic investigation, assessment of breach scope within 24 hours, identification of affected individuals and risk level determination, engagement of external cybersecurity experts where required, and documentation of all containment actions with timestamps.
For virtual assistant client engagements, sensitive business information (including financial data, strategic plans, client lists, and proprietary processes) will be deleted within 14 days of engagement termination, unless legally required to retain. Clients may request deletion certificates or earlier deletion by written notice.
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us using the details below. All complaints will be considered by Emily Ellyse Klein and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
All privacy complaints will be: acknowledged in writing within 3 business days of receipt; investigated thoroughly with documentation of findings; resolved or responded to within 7 days of receipt; documented in our privacy complaints register with outcome and remedial actions; communicated to the complainant with reasons for any decisions; and referred to the Office of the Australian Information Commissioner if the complainant remains dissatisfied. Complainants will be advised of their right to lodge a complaint with the Information Commissioner at any stage.
We maintain a privacy complaints register recording: date and nature of each complaint; investigation steps undertaken; resolution outcome and timeframe; any remedial actions implemented; and complainant satisfaction status. This register is reviewed quarterly to identify systemic privacy issues and improve our information handling practices.
Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
Before any overseas transfer, we will: inform you in writing of the country of transfer and applicable privacy laws; advise that overseas recipients may not be bound by the Australian Privacy Principles; obtain your written consent specifying the recipient and purpose; document your consent in our privacy register; and retain responsibility for investigating complaints regarding overseas handling of your Personal Information.
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. Our Website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union — accordingly the GDPR does not apply.
Where we determine that GDPR applies to a particular engagement, we will implement appropriate technical and organisational measures to ensure compliance, including establishing a lawful basis for processing, executing Data Processing Agreements where required under Article 28, facilitating data subject rights (access, rectification, erasure, and portability), conducting Data Protection Impact Assessments for high-risk processing activities, implementing Standard Contractual Clauses for international data transfers, and maintaining breach notification procedures compliant with Article 33. If you believe GDPR protections should apply to your engagement, please notify us in writing so we can implement appropriate safeguards.
Since June 2025, the Privacy and Other Legislation Amendment Act 2024 (Cth) has introduced a statutory tort for serious invasion of privacy. This means that, where an individual suffers a serious invasion of privacy as a result of an intentional or reckless act or omission — and where they had a reasonable expectation of privacy in the circumstances — they may have the right to bring a direct legal claim, independent of any complaint to the Office of the Australian Information Commissioner. We take this obligation seriously and are committed to handling all Personal Information with the utmost care to avoid any such invasion.
Under APP 1.7 (commencing 10 December 2026), APP entities are required to disclose in their privacy policy when they use personal information in automated or computer-assisted processes to make decisions that could significantly affect individuals' rights or interests. We do not currently use automated decision-making processes that significantly affect individuals. If this changes, we will update this Privacy Policy to describe: the types of Personal Information used; the kinds of decisions supported or made; and how individuals may seek human review of any such decision. If you have questions about how your information is used in any decision-making process, please contact us at the details below.
If you have any queries, wish to access your Personal Information, or have a complaint about our privacy practices, please contact us at:
hello@anchoredcollective.com.au